Terms and Conditions

The following are the rules or "Terms" that govern use of the What's on Sydney website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. What's on Downunder and whatsonsydney.com (collectively "What's on Downunder") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms, What's on Downunder may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

Permitted Use

General Users

You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify, delete or otherwise distribute the material from this Site for any purpose other than for personal use, or to purchase tickets or merchandise for your personal use.

Industry Users

Organisations/ venues / events organizers are permitted to add and update events to the Site, which will be subject to review before being uploaded and must follow the Entertainment Industry Code of Fair Practice. These events/ attractions will only be accepted if they are open to the general public. What's on Downunder reserves all rights when deciding whether the event/ attraction is appropriate for the Site.

Ticket Purchase & Refund Policy


  • The right of admission is reserved by the relevant venue.
  • All tickets holders that have purchased on line at a discount price, such as student, pensioner concession, club membership discount etc, may be asked to show the relevant ID at the venue.
  • The venue may reserve the right to vary advertised artists and programs.
  • The venue reserves the right not be admit latecomers until there is a convenient break in the program.
  • The venue reserves the right not to permit cameras, audio and video recorders.

Purchased tickets/gift vouchers will be emailed to you as an eticket as soon as payment is confirmed or will be available for collection at the venue's box office on the day of the event

All payment transactions will be in Australian dollars

All payments are made using a SSL 128 bit secured connection

We accept Visa and Mastercard online payments only

Visa and Mastercard logo


What's on Downunder sells tickets and gift certificates on behalf of various clients, who in turn set the prices and determine seating locations. Policies set forth by our clients, such as venues and theatres; prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note, once you have purchased tickets you are solely responsible for them.

Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. The refund can only be made to the Credit Card used to make the booking. The booking fee is not refundable. To ensure your best chance of obtaining a refund, please contact What's on Downunder within 24 hours. If a refund is requested and What's on Downunder is not at fault, then an additional processing fee equivalent to the original transaction fee will apply.

Contact - tickets@whatsonsydney.com

We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or scalper, or utilizing automated means to process or place ticket orders, or whose ticket order exceeds the stated limit.

Transaction Pricing Policy

What's on Downunder will charge a small booking fee for each ticket purchased. The transaction charges are variable depending on the value of the individual tickets.

Third Party Sites

The Site may link to third party sites throughout the World Wide Web. What's on Downunder has no control over these sites or the content within them. What's on Downunder cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. What's on Downunder does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to link to another site, you agree and understand that you may not make any claim against What's on Downunder for any damages or losses, whatsoever, resulting from your use of the Site to link to another site. If you have a problem with a link from the Site, please notify us - info@whatsonsydney.com and we will investigate your claim and take any actions we deem appropriate.


From time to time What's on Downunder will run competitions to giveaway tickets to events in the form of a free draw. These draws are open to the general public but the entrant must be over the age of 18 and may only enter each draw once. No staff or family member associated with What's on Downunder are eligible to enter. All winners will be notified via email and announced either in the weekly newsletter or through Twitter and Facebook. Generally, ticket prizes are non-transferable or exchangeable for a different date. We adhere to the rules and regulations set out by the Office of Liquor, Gaming & Racing. Our NSW permit number: LTPM-11-00919 Class: Type B.


The content on the Site follows the Entertainment Industry code of Fair Practice. All content on the Site is monitored.

Following is a list of the kind of content which is prohibited on the site. It includes content that:

  • is patently offensive to the online community, such as content that promotes racism, bigotry , hatred or physical harm of any kind against any group or individual;
  • could be harmful to minors;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
  • promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • promotes an illegal or unauthorized copy of another person's copyrighted work, or providing pirated music or links to pirated music files;
  • displays pornographic material of any kind;
  • provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18.

Violation of the Terms

You understand and agree that What's on Downunder has sole discretion, and without prior notice,  may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized user content, if  What's on Downunder believes that the User Content you provided has violated or is inconsistent with these Terms of Use, another User or the law. You agree that monetary damages may not provide a sufficient remedy to What's on Downunder for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. What's on Downunder may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. What's on Downunder is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.

Copyright Policy

The content and software on this Site is the property of What's on Downunder and is protected by Australian and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed.

We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without license to do so. In particular, users who submit content to this Site, whether articles, images, stories, music or other copyrightable material must ensure that the content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site.


What's on Downunder is committed to maintaining the site in full working order at all times, and providing the best service possible to its clients and customers. However due to unforeseen circumstances the site may occasionally contain errors and may become inaccessible on the World Wide Web. The Site and its content are delivered on an "as-is" and "as-available" basis, it is the event organizers responsibility to notify any event changes and cancellations. What's on Downunder is not responsible for any errors made by event publishers.

What's on Downunder can not ensure that files you download from the Site will be free of viruses or contamination or destructive features. What's on Downunder will not be liable for any damages of any kind arising from the use of this Site.

What's on Downunder disclaims any and all liability for the acts, omissions and conduct of any third party users, What's on Sydney users, advertisers and/or sponsors on the Site, in connection with the What's on Downunder service or otherwise related to your use of the Site. What's on Downunder is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to What's on Downunder at info@whatsonsydney.com. What's on Downunder may investigate the claim and take appropriate action, in its sole discretion.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will What's on Downunder be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if What's on Downunder has been advised of the possibility of such damages.


You agree to indemnify and hold What's on Downunder and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site. or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.